Comments on: Thetrainline.com screws up http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/?source=rss Sun, 05 Feb 2012 22:59:00 +0000 http://wordpress.org/?v=2.3.1 By: Ticketless http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-67 Ticketless Sat, 14 Aug 2010 17:19:43 +0000 http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-67 Recently booked a train ticket fro my son, which he was supposed to collect from a ticket machione at Stansted airport. He arrived at Stansted, entered the code no. they had sent and the card used to book the tickets. Received an error message. Tried again several times with the same result. Then he went to a ticket desk for help. The lady there eneterd the code etc, and she also got a error message. Then she checked further and was told that the ticket had a lready been printed. He had to buy another ticket on the spot (cheaper than the original!!) Trainline refuse to refund us for the non-printed ticket because we obviously cannot sent the unused ticket to them. Anybody else had a similar experience? I am pursuing this with my bank. Ultimately, I will take them to the small claims court. Want to join in? Recently booked a train ticket fro my son, which he was supposed to collect from a ticket machione at Stansted airport. He arrived at Stansted, entered the code no. they had sent and the card used to book the tickets. Received an error message. Tried again several times with the same result. Then he went to a ticket desk for help. The lady there eneterd the code etc, and she also got a error message. Then she checked further and was told that the ticket had a lready been printed. He had to buy another ticket on the spot (cheaper than the original!!)
Trainline refuse to refund us for the non-printed ticket because we obviously cannot sent the unused ticket to them. Anybody else had a similar experience? I am pursuing this with my bank. Ultimately, I will take them to the small claims court. Want to join in?

]]> By:   Thetrainline - an update by Hairy Socialists for Cat Lovers . com http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-48   Thetrainline - an update by Hairy Socialists for Cat Lovers . com Mon, 01 Feb 2010 18:06:53 +0000 http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-48 [...] The original post this refers to is at http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/ [...] […] The original post this refers to is at http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/ […]

]]> By:   Thetrainline - an update by Hairy Socialists for Cat Lovers . com http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-28   Thetrainline - an update by Hairy Socialists for Cat Lovers . com Thu, 15 Oct 2009 10:05:13 +0000 http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-28 [...] The original post this refers to is at http://www.hs4cl.com/2009/07/14/thetrainlinecom-screws-up/ [...] […] The original post this refers to is at http://www.hs4cl.com/2009/07/14/thetrainlinecom-screws-up/ […]

]]> By: Nick Skelton http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-23 Nick Skelton Wed, 15 Jul 2009 10:45:06 +0000 http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-23 Never use thetrainline.com - they charge an extra £1 per ticket on all bookings above other sites for exactly the same journey. I suggest using <a href="http://traintimes.org.uk" rel="nofollow">traintimes.org.uk</a> (nice clean user interface, entirely unofficial site better than any of the others) to research journeys and costs. From there you can click through to book with whichever train company you are actually going to travel on. That way you are likely to get the best prices and best options for seats, quiet or not, etc Never use thetrainline.com - they charge an extra £1 per ticket on all bookings above other sites for exactly the same journey.

I suggest using traintimes.org.uk (nice clean user interface, entirely unofficial site better than any of the others) to research journeys and costs. From there you can click through to book with whichever train company you are actually going to travel on. That way you are likely to get the best prices and best options for seats, quiet or not, etc

]]> By: Matt Hamilton http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-22 Matt Hamilton Tue, 14 Jul 2009 16:19:54 +0000 http://www.hairysocialistsforcatlovers.com/2009/07/14/thetrainlinecom-screws-up/#comment-22 The trainline is a horrific user experience. I welcome that they finally added things like 'today' and 'tomorrow' to the search on the front page, but if you ever go to add an additional journey to your purchase you get taken back to their old interface with different boxes, different widgets etc. I've been bitten by the issue of having more than one window open too. You really can confuse that site *very* easily. Other annoyances: 1) You can't book *not* to be in a quiet carriage. I was traveling up with colleagues and we were going to be discussing the work ahead of us. I got told off by a woman in the quiet carriage for talking. OK, fair enough. But I did not ask for a quiet carriage and we got put there. 2) If you book multiple ticket types there is no way to try and get it to seat you together. A couple of days ago I booked for myself and colleagues, one of us was retuning back on a different day, so had to be a different booking, and no way to get us to sit together on the outbound leg. 3) Usability. Again. Yes I mentioned it before, but it really does suck. -Matt The trainline is a horrific user experience. I welcome that they finally added things like ‘today’ and ‘tomorrow’ to the search on the front page, but if you ever go to add an additional journey to your purchase you get taken back to their old interface with different boxes, different widgets etc.

I’ve been bitten by the issue of having more than one window open too. You really can confuse that site *very* easily.

Other annoyances:

1) You can’t book *not* to be in a quiet carriage. I was traveling up with colleagues and we were going to be discussing the work ahead of us. I got told off by a woman in the quiet carriage for talking. OK, fair enough. But I did not ask for a quiet carriage and we got put there.

2) If you book multiple ticket types there is no way to try and get it to seat you together. A couple of days ago I booked for myself and colleagues, one of us was retuning back on a different day, so had to be a different booking, and no way to get us to sit together on the outbound leg.

3) Usability. Again. Yes I mentioned it before, but it really does suck.

-Matt

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